Frequently Asked Questions

Akoto Verify is a facial recognition employee verification system that allows businesses to track employee attendance using face recognition technology. Employees simply look at a camera to clock in and out, eliminating the need for ID cards, PINs, or manual timesheets.

Yes! Our Free plan allows you to use Akoto Verify with up to 3 employees at no cost, forever. This includes all features - facial recognition, time tracking, reports, and security features.

• Free: £0/month - Up to 3 employees
• Pro: From £37/month - Up to 100 employees
• Premium: From £74/month - Up to 300 employees
• Elite: From £149/month - Up to 900 employees
• Enterprise: Custom pricing - 1000+ employees

Save up to 25% with annual billing!

No hidden fees! Unlike competitors who charge £3-5 per employee, we offer fixed pricing with ALL features included. No setup fees, no per-employee charges, no feature restrictions.

When an employee is added, their photo is processed to create a unique facial encoding. During login, the employee simply looks at the camera. The system captures their face, compares it against all registered employees, and verifies their identity in seconds - no ID or password needed.

Yes! We use advanced multi-layer anti-spoofing technology to prevent fraud attempts using photos, videos, or phone screens. The system detects natural micro-movements (blinking, breathing) that only a real person can produce. All facial data is encrypted and stored securely.

Face verification typically takes 2-3 seconds from camera activation to being logged in, including the liveness check.

Anti-spoofing prevents employees from using photos, videos, or phone screens to clock in instead of their real face. Our system uses motion detection and image analysis to ensure only live faces can log in.

Our two-layer defense system:

• Motion Detection - Analyzes multiple video frames to detect natural micro-movements (blinking, breathing). Still images show zero motion.
• Image Analysis - Detects screen patterns, glare, and unnatural image characteristics typical of photos or screens.

The login is blocked immediately with a security alert. The system captures a screenshot, identifies who the photo belongs to using face matching, and logs the incident for HR review in the Security Dashboard.

Go to your Admin Dashboard and click "Security Notifications". You can:

• View Evidence - See the screenshot of the spoofing attempt
• Resolve Incidents - Take action (warning, retraining, suspension, etc.)
• Track Status - See which incidents are resolved or pending

Yes, admins can disable anti-spoofing in Settings → Security Settings. However, we strongly recommend keeping it enabled for maximum security.

If this feature is enabled by your admin and you forget to clock out or close the tab without logging out, the system will detect your open session when you try to clock in again. You'll be asked to provide your actual clock-out time and reason, then you'll be automatically logged in for the new session.

1. When you try to clock in with an open session, you'll see the missed clock-out form
2. Enter the time you actually left work
3. Select a reason (forgot, closed tab by accident, system issue, emergency, etc.)
4. Submit the form
5. You'll be automatically logged in for today

Your claim will be sent to your admin for review.

Admins see a warning banner in the dashboard when there are pending claims. Review claims from Admin Dashboard → Missed Clock-Outs. For each incident:

• Approve - Accept the employee's claimed logout time
• Reject - Override with a different logout time
• Add Notes - Document the resolution for audit purposes

The resolution updates the actual work log in the database.

Go to Settings → Missed Clock-Out Management and enable "Missed Clock-Out Detection". This feature is disabled by default. You can also optionally enable "Block Reports Until Resolved" to prevent scheduled reports from sending until all incidents are resolved.

Go to the Payroll & Analytics section in your admin panel. Filter by date range and employee name. Reports can be exported to CSV/Excel compatible with Xero, Sage & QuickBooks.

Yes! We're fully GDPR compliant. See our Privacy Policy for full details.

Akoto Verify works on any device with a camera and modern web browser - desktops, laptops, tablets, and smartphones. No app installation required!

We support Chrome, Firefox, Safari, and Edge. For best experience, use the latest version.

Geolocation tracking allows employers to see where employees clock in and out from. When enabled, the system captures the employee's location (with their consent) and displays it on the admin dashboard.

1. Go to your company Settings page
2. Find the "Geolocation Tracking" section
3. Select "Enabled" from the dropdown
4. Click "Save All Settings"

Once enabled, employees will be prompted to allow location access when logging in.

In your Admin Dashboard, scroll to the "Employee Locations" section. You can:

• View Login Locations - See where employees clocked in today
• View Logout Locations - See where employees clocked out today
• View Interactive Map - See all locations on a map with filtering options

The interactive map includes:

• Filter by status - Toggle to show only logged-in employees, logged-out employees, or both
• Multiple map styles - Switch between Street Map, Satellite, and Terrain views
• Detailed popups - Click any marker to see employee name, ID, login/logout times and addresses
• Color coding - Blue markers for currently logged in, gray for logged out

Yes! Geolocation is disabled by default and requires explicit employer consent to enable. Employees are informed when location tracking is active, and the browser requests their permission before capturing location data.

Visit our Contact Us page. We typically respond within 24 hours.